Todo Thing Support
Need help with Todo Thing? Email hello@todothing.app.
We aim to respond within two business days, Monday through Friday.
Include your device, app version, and a short description of the problem. Do not send passwords or account recovery credentials.
Frequently asked questions
1. How do sign-in and the waitlist work?
Sign in with your Google account to open your planner. New accounts receive access automatically. Use the same Google account on each device. If an older account still shows a waitlist screen, sign out and sign in again. Contact support if you still cannot access your planner.
2. How do sync and offline access work?
Your planner syncs between devices signed in to the same account when connected to the internet. Offline access depends on the app and whether your session can be verified. The web app may show a local backup and ask you to reconnect before you can continue. Reconnect and open Todo Thing on both devices if changes are missing. Keep the app installed and avoid clearing its data while changes are waiting to sync.
3. Why am I not receiving reminders or notifications?
Check that the reminder is enabled in Todo Thing and that notifications are allowed in your device settings. Also check Focus or Do Not Disturb, notification sounds, and battery restrictions. Reminder availability and settings vary by app; check them on the device where you want to receive alerts.
4. How do I use voice and AI features?
Allow microphone access when using voice capture. Voice and AI features vary by app, and online AI requests need an internet connection. Review the recognized text and suggested todos before accepting them, since results can be incorrect. If a request fails, check your connection and microphone permission, then try again. See our Privacy page for information about data used by these features.
5. How do I delete my account?
Open Delete account, sign in with Google, and follow the instructions to submit your request. You can use this page even after uninstalling the app. An accepted request disables account access. We delete your account and planner data from our active systems within 30 days; an accepted request does not mean erasure has already finished. Uninstalling the app alone does not delete your account. Contact support if you cannot complete the request.
Developer contact
Things Things Things LLC
1401 Dean St Apt 1
Brooklyn, NY 11216
United States